Financial Services Administrator / Adviser Support

the company

At Wealth of Advice, we are purely client-focused. That's why we're looking to grow our team, to help continue to provide the highest possible level of service to new and existing clients. We specialise in pensions and investments, especially helping people to retire. As the company grows, we are updating our processes and procedures, so you'll need to be comfortable with changing the way you work as required.

the role

You will be working with other members of the Administration and Financial Planning teams, ensuring that tasks are completed in an accurate and timely manner following processes to ensure compliance at all times. The ability to work closely with colleagues in pursuit of a common goal is essential. Candidates must be highly organised and able to work under pressure when necessary.

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Core Duties & Responsibilities

Ensure completed applications are correct to submit new business
Monitor applications and deal with providers through to completion and payment of fees
Deal with follow on work such as investing monies, payment of pension benefits – i.e. moving clients into drawdown
Ad-hoc withdrawals from pensions and investments
Updating and maintaining a back-office system
To issue letters of authority, monitor and deal with responses
Obtain illustrations for new business across a range of products and providers
Collating and pre-completing paperwork for client applications in a timely manner
Prepare client valuations and any necessary paperwork for client review; deal with any recommendations such as crystallisations, payment of benefits, fund switches, etc
Dealing with both incoming and outgoing post; maintain an electronic filing system ensuring records are up-to-date and accurate
To deal with general client queries as required
Attending some client meetings
Ensuring that any business conducted is done in a responsible and compliant manner, meeting all legislative requirements, both internally and externally
Ensure as account manager your client cases are reviewed prior to meeting to ensure file correct and nothing is outstanding
Regularly liaise with the adviser on ongoing cases
Collating client information and preparing suitability reports
Managing cases to completion and working with internal processing systems
This must all be done with a high standard of accuracy and attention to detail

location

Durham (full-time office based)

salary

£25,000 - £35,000 (Based on Experience & Qualifications)

hours

Monday to Friday, 9am - 5pm

holidays

28 days holiday with 4 days being used during Christmas office closure, plus bank holidays.

training

As an organisation we are focused on continuous personal and organisational improvement and ensuring that each individual is given the necessary training is a key part of this. We will support you to complete as many of the CII financial services exams as you can by paying for the direct costs and providing study leave.

other benefits

Pension: We have both a NEST and Royal London GPP as options to join
Death in Service
Free Parking at our Durham office

qualifications & experience

Essential: Experience dealing with processing of pension switches, transfers and pensions into drawdown
Essential: At least 3 years’ experience working for a financial advice firm on both New Business and Existing Clients
Essential: Must have excellent written and oral interpersonal skills; the ability to communicate effectively with colleagues, clients, potential clients and product providers
Essential: Should be client focused, detail orientated and conscientious with the ability to demonstrate a methodical, organised, flexible approach to work
Essential: Must adhere to set deadlines and have the ability to work under pressure while managing multiple responsibilities and maintaining a high level of confidentiality and discretion
Essential: Should have a good understanding of financial products, especially pensions
Desirable: Proficient in the use of IT systems and packages, in particular Microsoft Office
Desirable: Experience using Intelliflo is an advantage but not essential

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apply for the role

If you would like to apply for this vacancy, please send your CV and a bit of information about why you think you might be a good fit in our team to our Managing Director Chris Breward: cbreward@wealthofadvice.co.uk

Send us your CV

Wealth of Advice are authorised and regulated by the Financial Conduct Authority, reference number 563909. This website is for information purposes only and is not personal advice.

We are committed to providing products and service of the very highest standards. If you feel that we haven't lived up to your expectations in any way, however, we would like to know so we can put things right for you. If you have a complaint, make sure you contact us directly. Accordingly, we will do all we can to resolve your complaint by the end of the next business day. However, if we can't do this, we will write to you within five working days to tell you what we have done to resolve the problem, or acknowledge your complaint and let you know when you can expect a full response. Furthermore, if we haven't issued our response within eight weeks from the date you first raised your complaint, or if you're dissatisfied with our response, you can ask the Financial Ombudsman Service - www.financial-ombudsman.org.uk - for an independent review. The Financial Ombudsman Service will only consider your complaint once you've tried to resolve it with us, so please take up your concerns with us first and we'll do all we can to help.

Wealth of Advice Ltd is a company registered in England and Wales, company number 07709624.

VAT Number: GB131946515